‘They understand their clients, their needs and their support requirements. They go above and beyond to ensure the client is supported within the context of their own lives. They own the duty of care for their clients and this is really rare.’

‘Organized, courteous in their email correspondence; expeditious in the provision of medical documents and always very quick in their response to questions, queries and comments.’

‘Alison Brooks leads the teams. She has vast experience. She is excellent with clients and has good interpersonal skills. She is industrious and presents her work to a higher standard. Alison has good common sense. She has an analytical mind and, thus, can identify the central issues in any cases. She achieves very good awards on behalf of her clients.’

‘Gemma Bedford has been outstanding, responsive to our concerns. Always being courteous and reassuring, which I’ve found invaluable, at the worst possible time in my life. Gemma has always met my worries, frustrations and feelings of utter helplessness with such kindness and compassion. It genuinely feels like it really matters to her that we seek some honesty and justice for our daughters death. Steading us throughout this horrendous ordeal, which we will be eternally grateful for.’

‘All the way through our case we felt as though it was important to Freeths, that our opinions mattered, and we were valued. All of the hard work was done for us and the team made everything feel so easy and simple. We were contacted mainly by email and phone, and it meant that we could easily communicate with the team when needed. They knew exactly what they were doing and did everything really efficiently! ’

‘We haven’t worked with a lawyer before Freeths but couldn’t have wished for anyone better to work with. Gemma Bedford was so understanding and empathetic through a really difficult time for us and we found her so easy to chat to, like a friend. She’s an amazing, fun, friendly person who made us feel like we were in safe hands. We’d 100% recommend Gemma!’

‘Julie Hardy was exceptional with her attention to detail, empathy and understanding of the clients perspective. Very considerate and helpful. Easy to approach and willing to answer any queries. ’

‘From my professional work with Nelsons, I would recommend the PI/Clinical Negligence team to any prospective claimant seeking representation. They combine knowledge, experience and expertise in the PI/Clinical negligence area with integrity and professionalism, which is sometimes lacking in other claimant PI firms. Briefs from Nelsons PI/CN team are, without exception, detailed, well-prepared and well-presented, making appropriate use of technology and data protection as appropriate.’

‘Dianne Collins is knowledgeable, well organised and has excellent attention to detail. She leaves no stone unturned when it comes to gathering the necessary evidence to further her client’s claim.

‘The clinical negligence team is headed up by Robert Rose, who is a very experienced practitioner and has formulated a team of specialists, who are dedicated to claimant clinical negligence practice. Likewise, the personal injury team is highly organised and knowledgeable and provides a high standard of service to its clients. Both teams have good diversity and work on a collaborative basis, to achieve maximum awards for their clients.’

‘Kathryn Hart genuinely cares about all her clients. No matter the value of a claim she will go above and beyond in her meticulous preparation of a case.’

‘One-to-one service was faultless. I was always kept in the loop of each step of my case.’

‘I have been I contact with an individual named Sharine for nearly five years now I would recommend her and the firm to anyone in a heartbeat. Sharine exhibits honesty, integrity and respect. Sharine takes her time to explain anything to me that I don’t understand. I know that Sharine has had to speak with many of my family members and each and everyone of them is of the same opinion.’

‘Along with many service providers, the differences can often be attributed to the people involved. Although my dealings with solicitors in general is not extensive, the service here was remarkable.’

‘I have to mention Sharine Burgess in particular – she and her team provided prompt, personal service that extended to home visits. Part of the benefit of using this partner was her experience with various other experts when further specific opinions were needed, whether from medical experts or from a barrister familiar with actual court cases involving similar issues.’

‘A well-organised and efficient practice, utilising modern technology.’

‘This is a dynamic and responsive firm who are very professional. They deal with things efficiently and with purpose, they have a very sound approach.’

‘The team responded quickly and efficiently with all communication. Their processes were clearly well developed.’

‘A solid firm who has a large well-earned market share of personal injury and clinical negligence work in the East Midlands. Key strengths include first-rate client care, tailored case handling usually by one or two fee earners at the most, and meticulous case preparation.’

‘I felt looked after and safe in their hands throughout. One thing that did strike me is that I never felt the need to chase up the progress of my case. I knew I was being tended to appropriately. I believe this to be very important and a new client would want to know this. They were experienced and professional throughout.’

‘The practice is a very high-quality practice. They are always available to speak on the telephone.’

‘I have worked with the PI team over many years. They are prompt, helpful, and have been moving with times, embracing advances in technology.’

‘They have a personal touch. They can communicate directly on a 1-to-1 basis whether it is by email or over the telephone.’

‘It is a pleasure to work with the team at Wilkin Chapman. They are highly skilled in their sector, often achieving what I would consider to be exceptional outcomes for individuals. They always show the highest level of client care.’

‘The team is determined and fights for each client it represents. The team’s strength is taking proactive steps to ensure that each case is properly prepared for litigation, even in the most difficult of circumstances. Its strength is managing each client’s expectation whilst delivering good settlements.’

‘The team at JMP are personable, knowledgeable, and service-driven. They have always shown themselves to be focused on the client’s needs, delivering punctual, accessible, and strong service.’

‘They work closely as a team, with high-level client care and a focus on the best outcomes.’

‘The team is very committed to client cases and to ensuring the very best outcome for their clients. I always get the impression that they are prepared to go the extra mile.’

‘The team are incredibly friendly and approachable yet professional. Each team member takes the time to collaborate with their colleagues to be up to date with developments and responsive to changing circumstances.’

‘Rothera Bray’s knowledge of the nuances of complex disability set them apart, particularly in the personal injury arena. Greg Almond works compassionately and professionally, always considering the difficulties his clients may experience, ensuring he consolidates his understanding of the specific circumstances of the individual.’

‘A good team with strong collaboration, there is good communication, and they are easy to reach to discuss by phone.’

‘Roythornes has a good spread of claimant clinical negligence work, both in terms of value and types of claim. What sets the firm apart is the personal and compassionate touch of its fee-earners.’

‘The firm puts the interests of its clients front and center. They are a professional and approachable firm with considerable experience in dealing with complex personal injury and clinical negligence claims for claimants who are often vulnerable and require considerable support.’

‘You get the impression that they care about the client and getting the best result for them.’

‘The fee-earners are always available, responsive, and thorough. Mike Pace is very experienced, knowledgeable, and a smart operator.’

‘The team’s strength is the efficient, proportionate way in which they progress litigation for their clients. They ensure that the best interests of their clients are met, whilst having a keen and sensible eye on the way in which a case may progress. Their analysis of the law and facts is very good.’

‘Their instructions are always clear and unambiguous. If I have any questions, a phone call to the solicitor concerned always gives me the answer. They look after their clients well.’

‘All staff were friendly and professional.’

‘The team’s approach is naturally compassionate and they work hard to provide the best possible outcome for the client at every stage of a case.’

‘They are experienced and knowledgeable. They really care about getting the best results for their clients.’

‘The company has an experienced, well-organised team who specialise in personal injury and clinical negligence. They also supply the relevant information in a well-presented, clear form.’

‘This practice continues to develop into a very professional and trustworthy team of medicolegal lawyers. They have excellent communication skills and respond rapidly to any queries raised. I can always contact individuals without undue delay and they are always “on the ball” when I raise any concerns.’

‘The practice is known for its high-level TBI, spinal, and amputation work as well as other general claims. Commitment to clients and going the extra mile would be the best attributes displayed.’

‘They are a very competent group of solicitors dedicated to the craft and they are very client-focused. I would have no hesitation in recommending them in the field of personal injury.’

‘A fabulous team that works well with other regional offices. They have a steady workload of very high-value brain injury claims, and the team is totally committed and highly experienced.’